Shipping & Returns
Last Updated: October 21, 2026
Welcome to DonutsVape. This Shipping and Returns policy explains how we handle order processing, shipping arrangements, delivery inquiries, returns, and cancellation requests.
Our goal is to provide clear information for customers purchasing empty vape hardware, including sample orders, standard products, wholesale purchases, and customized orders.
Please review the following information before placing or confirming your order.
1. Order Processing and Shipping Time
DonutsVape generally processes and ships standard orders within 1–3 business days, subject to product availability and order confirmation.
Processing times may vary depending on the type of order, quantity, inventory status, and any special requirements.
Standard Orders
Standard orders are generally prepared for shipment within 1–3 business days after order confirmation, provided the requested products are available.
Wholesale Orders
Larger wholesale orders may require additional preparation time depending on order quantities and current inventory. Processing estimates will be communicated as appropriate.
Custom Orders
Orders involving custom logos, colors, packaging, or other modifications may require additional production time. The estimated production and shipping schedule will be discussed before the order is finalized.
Please note: Processing time is separate from shipping transit time. The 1–3 business day estimate does not guarantee delivery within that period.
2. Shipping Destinations and Availability
Shipping availability is determined based on the customer’s destination, the products ordered, applicable legal requirements, and available transportation services.
DonutsVape does not guarantee shipping to every country, state, or region.
Before confirming an order, customers may contact us to verify whether shipping is available to their intended destination.
Empty vape hardware may be subject to specific shipping, import, age-related, or other legal restrictions depending on the destination.
Orders can only be fulfilled where the products and shipping arrangements comply with applicable requirements.
3. Shipping Costs and Delivery Estimates
Shipping costs depend on several factors, including:
- Shipping destination and delivery address.
- Package weight and dimensions.
- Order quantity and shipment size.
- Selected or available shipping method.
- Any additional shipping requirements.
Applicable shipping costs will be provided during checkout or the quotation process, as appropriate.
Delivery estimates depend on the selected carrier, destination, and transportation conditions.
Delays may occur because of customs procedures, carrier operations, weather, or other circumstances outside our reasonable control.
Tracking information will be provided when available through the shipping carrier.
4. Shipping Address and Order Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address, postal code, contact number, and recipient information before confirming your purchase.
If you need to correct your shipping details, contact DonutsVape as soon as possible.
Address changes may not be possible after an order has been shipped.
If a shipment cannot be delivered because of incorrect or incomplete address information, any additional shipping arrangements or charges will be reviewed with the customer.
5. Shipping and Returns for Standard Products
Return eligibility for standard products is determined by the terms agreed upon for the specific order.
There is no universal return period for all standard orders. Customers should review the applicable return conditions before confirming their purchase.
To request a return, please contact DonutsVape with your order details and the reason for your request.
Return approval, product condition requirements, return shipping responsibilities, and any applicable refund arrangements will be reviewed according to the confirmed order agreement and applicable law.
Please do not send products back without first receiving return instructions.
Nothing in this policy limits rights that cannot legally be excluded under applicable law.
6. Sample Order Return Policy
Sample orders allow customers to evaluate available hardware before making larger purchasing decisions.
Sample orders are not eligible for returns due to non-quality-related reasons, subject to applicable law.
Examples of non-quality-related reasons may include changes in purchasing plans, personal preferences, or deciding not to proceed with a larger order.
If you believe a sample has a manufacturing defect or another quality-related issue, please contact us with the relevant order information and supporting details.
Quality-related claims will be reviewed based on the circumstances, available evidence, and applicable legal requirements.
Customers should review sample specifications and order information before completing a purchase.
7. Damaged, Defective, or Incorrect Products
We encourage customers to inspect their shipments promptly after delivery.
If your order contains damaged, defective, missing, or incorrect items, please contact DonutsVape as soon as reasonably possible.
To help us review the issue, provide:
- Your order number or purchasing reference.
- The affected product model.
- A clear description of the issue.
- Photographs or videos showing the problem, where appropriate.
- Images of the packaging if shipping damage is involved.
- The quantity of affected items.
Please retain the original packaging where practical until the issue has been reviewed.
We will evaluate the information and discuss an appropriate resolution based on the nature of the problem, the applicable order terms, and legal requirements.
8. Custom Order Cancellation Policy
Customers may request cancellation of a custom order before production begins.
Cancellation requests must be reviewed and confirmed by DonutsVape. Submitting a request does not automatically cancel an order.
If you wish to cancel a custom order, please contact us promptly and provide your order reference and project details.
Once production has started, cancellation eligibility will depend on the confirmed order agreement and applicable law.
We recommend carefully reviewing artwork, branding specifications, colors, quantities, packaging details, and other customization requirements before providing final approval.
Any applicable cancellation charges or refund arrangements will be handled according to the agreed order terms and applicable legal requirements.
9. Refund Requests and Processing
Refund eligibility depends on the order type, reason for the request, applicable purchasing agreement, and relevant legal requirements.
For standard wholesale orders, refund conditions are determined by the confirmed order terms.
For sample orders, non-quality-related returns are not accepted, subject to applicable law.
For custom orders, refund eligibility may depend on whether production has started and the conditions agreed upon for the project.
If a refund is approved, the applicable refund amount and payment arrangements will be communicated to the customer.
Actual processing times may depend on the payment method and payment service provider.
10. International Shipping Considerations
International shipping availability is reviewed according to the destination and applicable shipping requirements.
Where international shipping is available, orders may be subject to customs procedures, import regulations, taxes, duties, or other destination-specific requirements.
Responsibility for these costs and any required import documentation should be confirmed before the order is finalized.
Customers are encouraged to verify applicable local import and purchasing requirements before placing an international order.
11. Contact DonutsVape
If you have questions about our Shipping and Returns policy, shipping availability, order status, damaged items, or cancellation requests, please contact us.
Providing your order number, product model, and a brief description of your request will help us review your inquiry.
DonutsVape
Email: cxj924605736@gmail.com
WhatsApp: +1 3466484413
Website: https://donutsvape.com
For additional assistance, please visit our Contact Us page.
For information about how we handle personal information, please review our Privacy Policy.
We appreciate your business and aim to provide clear communication throughout the ordering and shipping process.